Terms of Service

Effective 28 September 2026 · Replaces the version of 11 February 2026

1. About these terms

These terms are an agreement between you and Sanklad Digital Ltd, a company registered in England and Wales under number 14223393, whose registered office is at 7 Brookfields Place, Coventry, West Midlands, CV6 4QF, United Kingdom ("Delegated", "we", "us"). They cover everything we offer under the Delegated name: the website and web console at delegated.to, cloud workspaces, the Delegated desktop app, the Delegated phone app, and the tools and agents inside them (together, the "Service").

By creating an account, buying a plan or licence, or using the Service, you accept these terms. If you use the Service for a company or other organisation, you accept them on its behalf and confirm you have authority to do so; "you" then means that organisation. Our Privacy Policy explains how we handle personal data, and the Data Processing Agreement below forms part of these terms when you use the Service to process personal data for your business. It is published at delegated.to/dpa.

2. Who can use Delegated

The Service is for business and professional use. You must be at least 18 and able to enter a binding contract. You must not use the Service if you are barred from doing so under the laws that apply to you, including sanctions laws. If you use the Service as a consumer despite this, nothing in these terms affects the rights consumer law gives you and which cannot be excluded.

3. The service

Delegated gives you a team of AI agents (currently Sage, Blaze, Lex, Pixel, Axel and Penny, and any we add) that can chat with you, run scheduled routines, work on tasks and use apps you connect. You can run them:

• in a cloud workspace: a server we operate for your account, reached through the web console, the desktop app or the phone app; or
• on your own computer: through the Delegated desktop app under a desktop licence (section 10).

The features, agents and integrations available depend on your plan and may change over time (section 15).

4. Your account and team

• Give accurate account information and keep it up to date.
• Keep your sign-in details, licence keys and any access links secure. Tell us promptly at the contact address in section 22 if you think someone has accessed your account without permission.
• You are responsible for everything done through your account, including by people you invite. As the workspace owner you decide who is a member, what members may approve and what your agents may do. You are responsible for your members following these terms.

5. Your AI plan

Your agents think using an AI model plan that you connect: for example a ChatGPT, Claude, Gemini, Grok, Kimi, MiniMax or GLM subscription, a pay-as-you-go provider such as OpenRouter, or your own API key ("AI Provider").

• Your relationship with the AI Provider is your own. You sign in to, or give a key for, an account you hold with them. You pay them directly and their terms, usage limits and acceptable use policies apply to your use. You are responsible for all charges on that account, including any caused by your agents' activity.
• We don't resell AI access. Except for the setup guide described below, the Delegated price does not include model usage. We are not responsible for an AI Provider's charges, outages, rate limits, model changes or decisions to restrict your account.
• Claude subscriptions. If you choose to run your team on a Claude plan, your workspace runs Anthropic's own, unmodified Claude Code software and you sign in to it directly with Anthropic. We never receive, store or route your Claude sign-in or token, and your use is subject to Anthropic's terms, including its usage policy for Claude plans. The Coding terminal in your workspace is a terminal on your own workspace server.
• The setup guide. Before your own plan is connected, a setup assistant that runs on a model we pay for helps you choose and connect one. It only discusses setting up Delegated and does not act on your apps.
• You confirm you are allowed to use each AI plan, key and account you connect.

6. Agents acting for you

Your agents can take real actions in the apps you connect, such as sending email, posting to social media, publishing web pages, changing ad campaigns, recording transactions and running code. They act on your instructions, your routines and the permissions you set.

• You are responsible for your agents' actions as if you had taken them yourself, including messages sent and money spent in your name. This includes ad budgets you approve or allow agents to change.
• Approvals. By default, agents must ask before publishing, sending messages, changing ads, moving money or changing data through custom APIs. You can change these rules per agent. Anything you set to run without approval runs on your authority. An approval request that isn't answered counts as a no.
• Review before relying. AI output can be wrong, incomplete or out of date, and agents can misunderstand instructions. Check output before relying on it, and do not use it as the only basis for legal, medical, financial, employment or other significant decisions.
• Stop or pause an agent, routine or connection at any time from the Service. We may also pause an agent or routine that appears to be malfunctioning or causing harm.

7. Email and messaging

Each workspace can include a team email inbox (provided through Anjal, section 8), and agents can send email, direct messages and posts through apps you connect.

• You must comply with the laws that apply to your messages, including the UK Privacy and Electronic Communications Regulations, UK and EU GDPR and the US CAN-SPAM Act, and the rules of each platform you send through.
• No unsolicited bulk messaging, purchased lists without a lawful basis, misleading sender details or impersonation. Include opt-outs where the law requires them and honour them.
• You may give the inbox your own domain. You are responsible for your domain's DNS settings and for having the right to use it.
• We, or the provider of the inbox, may limit or suspend sending to protect deliverability, for example after high bounce or complaint rates.

8. Connected and included apps

• Apps you connect (for example Gmail, Google Calendar, Notion, Slack, Stripe, Meta, HubSpot, GitHub, Replicate or a custom connector) are provided by third parties under their own terms. You authorise us and your agents to access them within the permissions you grant. You are responsible for having the right to connect them and for charges they make, such as pay-per-use image or video generation.
• Included apps. Some plans include apps from the Delegated family (currently Anjal, PandaQueue and PandaCrawl), which we turn on for your account. They are operated by us, Sanklad Digital Ltd, under their own product terms, which apply to your use of them alongside these terms. Access included with your plan lasts while your plan is active; you can turn an app off at any time, and anything you keep in it after that is governed by that app's terms.
• Some connections are made through an integration provider on our behalf. Third-party changes, outages or restrictions can affect what your agents can do, and we are not responsible for third parties' acts or omissions.

9. Plans, billing and refunds

• Subscriptions are billed in advance for each billing period through our payment processor (Stripe) and renew automatically until cancelled. Prices are shown before you buy and exclude taxes unless stated.
• 7-day refund. If you are new to Delegated, you can have your first payment refunded in full within 7 days of it, for any reason, using the refund option in the setup guide or by contacting us. Your workspace is then closed and its data deleted.
• Apart from that and where the law requires otherwise, fees are non-refundable. When you cancel, your plan stays active until the end of the period you have paid for and does not renew.
• Special prices we agree with you, such as a founding-customer rate, apply as stated in that offer. Unless the offer says otherwise, they last while your subscription continues without interruption.
• We may change prices for future billing periods. We will tell you at least 30 days in advance, and you can cancel before the change takes effect.
• If a payment fails, we may suspend the Service after notifying you and giving you a reasonable time to pay.
• Your AI Provider and any pay-per-use apps you connect bill you separately (section 5).

10. Desktop licences

• A desktop licence lets you install and use the Delegated desktop app on the number of computers ("seats") and workspaces stated for that licence. Desktop licences are sold as a lifetime deal: one payment, in tiers by the number of workspaces (currently Solo: 1, Team: 3, Studio: 5). A licence lasts for life and includes all future updates to the desktop app. It is personal to the buyer and may not be resold or shared outside your organisation.
• Signing out of the desktop app, or deactivating a computer, frees its seat for another computer. Your workspaces and data stay on that computer until you delete them.
• The desktop app runs agents on your computer. You are responsible for that computer, its security and backups.
• The app checks for and installs updates. Some features need a current version.

11. The phone app

The Delegated phone app shows your workspace, lets you chat with your agents, answer approvals and read reports. With your permission it sends notifications, for example when an agent is waiting for your approval. You can turn these off in the app's settings or your phone's settings.

Apple devices. If you download the app from Apple's App Store: these terms are between you and us, not Apple, and we alone are responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app. Apple is not responsible for any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, or claims that the app infringes a third party's intellectual property; we are responsible for investigating, defending and settling any such intellectual property claim. You confirm you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and are not on any US Government list of prohibited or restricted parties. You must comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. Acceptable use

You must not use the Service, or let your agents use it, to:

• break the law, infringe anyone's rights, or process personal data without a lawful basis;
• send spam, run deceptive or fraudulent schemes, impersonate anyone or misrepresent that content was written by a person when the law requires disclosure;
• create or share content that sexualises minors, promotes violence or hatred, harasses people, or is otherwise unlawful or harmful;
• attack, probe or overload any system, including ours and those of AI Providers and connected apps, or get around security, usage limits or approvals;
• mine cryptocurrency, run unrelated services on your workspace server, or use it as a general-purpose proxy;
• copy, reverse engineer or resell the Service, or use it to build a competing product, except where the law allows this despite this restriction;
• breach the policies of your AI Provider or of any connected app.

13. Your data

• You own your data: what you and your members put into the Service, what your agents collect from your connected apps, and what they produce ("Your Data").
• You give us permission to host, copy, process and transmit Your Data only as needed to provide, secure and support the Service for you, and as described in the Privacy Policy and the DPA. We do not use Your Data to train AI models, and we do not sell it.
• Your Data goes to the AI Provider you connect and the apps you connect so that your agents can work. Their handling of it is governed by your agreements with them.
• Cloud workspaces: Your Data is stored on the server for your workspace, located in Germany (Hetzner, Falkenstein), and in our account systems. You can export your workspace at any time from Settings.
• After your plan ends, we keep your workspace for 30 days so you can export it or resubscribe, then delete it. Any backup copies are deleted within a further 30 days.
• You are responsible for the lawfulness of Your Data, and for giving any notices and getting any consents needed for your agents to process it.

14. Our intellectual property and your content

• We (and our licensors) own the Service, including the software, agent designs and branding. We give you a limited, non-exclusive, non-transferable right to use it under these terms while your plan or licence is active.
• As between you and us, you own the content your agents produce for you. AI output may not be unique, and similar output may be produced for others.
• If you send us feedback or suggestions, we may use them without obligation to you.

15. Availability and changes

We work to keep the Service running but do not promise it will be uninterrupted or error-free, and we do not offer a service level agreement unless we sign one with you separately. We may change, add or remove features, agents and integrations. If a change significantly reduces what your paid plan includes, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused part of your current period.

16. Beta features

Features marked beta, preview or early access are offered as they are, may change or be withdrawn at any time, and may be less reliable than the rest of the Service.

17. Suspension and termination

• You can cancel at any time in the Service or by contacting us (section 9 explains billing on cancellation).
• We may suspend or end your access, with notice where reasonable, if you seriously or repeatedly breach these terms, don't pay, create a security or legal risk, or if we must by law. We will act proportionately, for example by pausing an agent or a connection before closing an account.
• We may end the Service or a plan for everyone with at least 60 days' notice and a pro-rata refund of prepaid fees.
• Sections 5, 6, 13 (data after termination), 14, 18–21 continue after termination.

18. Disclaimers

Except as expressly set out in these terms, the Service is provided "as is" and "as available". To the extent the law allows, we exclude all implied warranties, conditions and terms, including of satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that AI output will be accurate or that agents will complete tasks correctly.

19. Limitation of liability

• What we don't limit. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
• Losses we are not responsible for. Subject to the point above, we are not liable for loss of profits, revenue, business, goodwill, anticipated savings or data (except our obligation to restore from our backups where we cause the loss), or for any indirect or consequential loss.
• Agents' actions. Subject to the first point, we are not liable for losses caused by actions your agents take within the permissions you set or approved, or by acts or omissions of your AI Provider or connected apps.
• Cap. Subject to the first point, our total liability arising out of or in connection with these terms in any 12-month period is limited to the greater of the fees you paid us in that period and £100.

20. Indemnity

If you use the Service for business, you will indemnify us against claims, losses and reasonable costs (including legal fees) brought by third parties that arise from Your Data, your or your members' breach of these terms or the law, or actions your agents take on your instructions or within the permissions you set, except to the extent caused by our breach of these terms.

21. General

• Changes to these terms. We may update these terms. For material changes we will give at least 30 days' notice by email or in the Service; if you don't accept them you can cancel before they apply. Continuing to use the Service after that means you accept them.
• Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control, including failures of third-party infrastructure, AI Providers or connected apps.
• Assignment. You may not transfer these terms without our consent. We may transfer them to a company that takes over the Service, and will tell you if we do.
• Entire agreement. These terms, the Privacy Policy, the DPA and any order or offer we agree in writing are the whole agreement between us about the Service.
• Severability and waiver. If a court finds part of these terms unenforceable, the rest still applies. Not enforcing a right straight away does not waive it.
• Third parties. Except for Apple as set out in section 11, no one else has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.
• Law and courts. These terms and any dispute about them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you may also rely on the mandatory law and courts of where you live.

22. Contact

Sanklad Digital Ltd · Company number 14223393 · VAT GB 496689800
7 Brookfields Place, Coventry, West Midlands, CV6 4QF, United Kingdom · kamal@delegated.to